| ac-au-nsw-emp-eeo |
Equal Employment Opportunity in NSW - Employees |
ac-au-wa-emp-eeo.jpg |
Compliance |
AU-NSW |
This 15-minute course introduces council employees to their rights and responsibilities under New South Wales’ Equal Employment Opportunity (EEO) framework. You will learn how EEO laws protect against discrimination, harassment, and victimisation, and the importance of treating colleagues with fairness and respect. The program highlights employee obligations, outlines complaint processes, and provides practical ways to contribute to a safe, inclusive, and compliant workplace. |
| ac-au-nsw-sup-eeo |
Equal Employment Opportunity in NSW - Supervisors |
ac-au-wa-sup-eeo.jpg |
Compliance |
AU-NSW |
This 20-minute course equips supervisors in New South Wales councils with the knowledge and skills to meet their Equal Employment Opportunity (EEO) obligations. You will learn how to prevent and respond to discrimination and harassment, manage complaints fairly, and support staff in creating a respectful and inclusive workplace. The program emphasises your leadership role in modelling appropriate behaviour and ensuring compliance with NSW EEO legislation. |
| ac-au-nsw-emp-dai |
Diversity, accessibility and inclusion in NSW - Employees |
ac-au-wa-emp-dai.jpg |
Compliance |
AU-NSW |
This 15-minute course helps council employees in New South Wales understand the importance of gender equality, diversity, and inclusiveness in the workplace. You will learn how everyday behaviours can foster a culture of respect, how to recognise and address unconscious bias, and the benefits of embracing difference. The program highlights employee responsibilities under NSW law and provides practical steps to create a fair and welcoming environment. |
| ac-au-nsw-sup-dai |
Diversity, accessibility and inclusion in NSW - Supervisors |
ac-au-wa-sup-dai.jpg |
Compliance |
AU-NSW |
This 20-minute course supports supervisors in New South Wales councils to lead workplaces that value equality, diversity, and inclusiveness. You will learn your obligations under NSW legislation, strategies to address bias and discrimination, and how to respond to staff concerns. The program highlights your leadership role in modelling inclusive behaviours, setting expectations, and building a safe, fair, and respectful culture across your team. |
| ac-au-nsw-emp-ic |
Integrity and conduct in the NSW public sector - Employees |
ac-au-wa-emp-ic.jpg |
Compliance |
AU-NSW |
This 15-minute course introduces council employees to the standards of integrity and ethical conduct expected in the New South Wales public sector. You will learn about the Code of Conduct, how to identify and manage conflicts of interest, and the importance of acting with honesty, accountability, and transparency. The program provides practical guidance to help you make sound decisions and contribute to a workplace built on trust and respect. |
| ac-au-nsw-sup-ic |
Integrity and conduct in the NSW public sector - Supervisors |
ac-au-wa-sup-ic.jpg |
Compliance |
AU-NSW |
This 20-minute course supports supervisors in New South Wales councils to lead with integrity and uphold the highest standards of conduct. You will learn about your obligations under the Code of Conduct, how to identify and manage conflicts of interest, and the importance of transparent, ethical decision-making. The program emphasises your leadership role in modelling appropriate behaviour, addressing misconduct, and fostering a culture of accountability and trust. |
| ac-au-nsw-emp-rc |
Reportable Conduct in NSW - Employees |
ac-au-wa-emp-rc.jpg |
Compliance |
AU-NSW |
This 15-minute course introduces council employees to their responsibilities under New South Wales’ Reportable Conduct Scheme. You will learn how to recognise behaviours that may need to be reported, your role in raising concerns, and the correct processes to follow. The program highlights the importance of protecting children and vulnerable people, ensuring every employee contributes to safe, transparent, and accountable council services. |
| ac-au-nsw-sup-rc |
Reportable Conduct in NSW - Supervisors |
ac-au-wa-sup-rc.jpg |
Compliance |
AU-NSW |
This 20-minute course equips supervisors in New South Wales councils with the knowledge to meet their obligations under the Reportable Conduct Scheme. You will learn how to recognise and respond to reportable behaviours, support staff in raising concerns, and handle disclosures appropriately. The program highlights your responsibility to act promptly, model safe practices, and ensure investigations are managed fairly to protect children, vulnerable people, and community trust |
| ac-au-nsw-emp-whs |
Workplace Health and Safety in NSW - Employees |
ac-au-wa-emp-whs.jpg |
Compliance |
AU-NSW |
This 15-minute course helps council employees understand their responsibilities under New South Wales workplace health and safety laws. You will learn how to identify hazards, follow safe work practices, and contribute to a culture of prevention. The program explains employee rights and duties, along with practical steps to reduce risks, ensuring you play an active role in keeping yourself, your colleagues, and the community safe. |
| ac-au-nsw-sup-whs |
Workplace Health and Safety in NSW - Supervisors |
ac-au-wa-sup-whs.jpg |
Compliance |
AU-NSW |
This 20-minute course supports supervisors in New South Wales councils to meet their responsibilities under workplace health and safety legislation. You will learn how to identify and control risks, ensure safe systems of work, and support staff in following WHS procedures. The program highlights your duty of care, reporting obligations, and the critical role you play in modelling safe behaviours and maintaining a safe and compliant workplace. |
| ac-au-vic-emp-eeo |
Equal Employment Opportunity in Victoria - Employees |
ac-au-wa-emp-eeo.jpg |
Compliance |
AU-VIC |
This 15-minute course introduces your responsibilities and rights under Victoria’s Equal Employment Opportunity (EEO) framework. You’ll learn how workplace behaviours are guided by law, what constitutes discrimination and harassment, and how to respond if issues arise. Designed for council employees, the program promotes respectful, inclusive, and fair work environments while ensuring compliance with state legislation. |
| ac-au-vic-sup-eeo |
Equal Employment Opportunity in Victoria - Supervisors |
ac-au-wa-sup-eeo.jpg |
Compliance |
AU-VIC |
This 20-minute course equips supervisors with the knowledge and skills to uphold Equal Employment Opportunity (EEO) obligations in Victorian councils. You’ll explore your responsibilities in preventing discrimination and harassment, handling complaints appropriately, and fostering an inclusive team culture. The course highlights both the legal framework and practical steps you can take to model respectful behaviour and support compliance across your workplace. |
| ac-au-vic-emp-dai |
Diversity, accessibility and inclusion in Victoria - Employees |
ac-au-wa-emp-dai.jpg |
Compliance |
AU-VIC |
This 15-minute course helps council employees understand the importance of gender equality, diversity, and inclusiveness in the Victorian workplace. You’ll learn how everyday behaviours can foster a culture of respect, the impact of unconscious bias, and the benefits of embracing difference. The program highlights employee responsibilities under state legislation and offers practical ways to contribute to a fairer, safer, and more inclusive council environment. |
| ac-au-vic-sup-dai |
Diversity, accessibility and inclusion in Victoria - Supervisors |
ac-au-wa-sup-dai.jpg |
Compliance |
AU-VIC |
This 20-minute course supports supervisors in Victorian councils to lead workplaces that value gender equality, diversity, and inclusiveness. You’ll explore your obligations under state legislation, practical strategies for addressing bias and discrimination, and how to handle concerns raised by staff. The program emphasises your role in modelling inclusive behaviours, setting expectations, and building team cultures that are safe, fair, and respectful for everyone. |
| ac-au-vic-emp-ic |
Integrity and conduct in the public sector - Employees |
ac-au-wa-emp-ic.jpg |
Compliance |
AU-VIC |
This 15-minute course introduces council employees to the standards of integrity and professional conduct expected in the Victorian public sector. You’ll learn about the Code of Conduct, managing conflicts of interest, appropriate use of public resources, and the importance of acting with honesty and accountability. The course provides practical guidance to help you make ethical decisions and contribute to a workplace built on trust and respect. |
| ac-au-vic-sup-ic |
Integrity and conduct in the public sector - Supervisors |
ac-au-wa-sup-ic.jpg |
Compliance |
AU-VIC |
This 20-minute course supports supervisors in Victorian councils to lead with integrity and uphold high standards of conduct. You’ll examine your obligations under the Code of Conduct, how to identify and manage conflicts of interest, and the importance of transparent decision-making. The course highlights your role in modelling ethical behaviour, addressing misconduct, and fostering a culture of accountability across your team and workplace. |
| ac-au-vic-emp-rc |
Reportable Conduct in Victoria - Employees |
ac-au-wa-emp-rc.jpg |
Compliance |
AU-VIC |
This 15-minute course introduces council employees to Victoria’s Reportable Conduct Scheme and what it means for day-to-day work. You’ll learn how to recognise conduct that must be reported, the responsibilities of employees under state law, and the processes for raising concerns. The program emphasises protecting children and vulnerable people, ensuring staff understand their role in maintaining safe, transparent, and accountable council services. |
| ac-au-vic-sup-rc |
Reportable Conduct in Victoria - Supervisors |
ac-au-wa-sup-rc.jpg |
Compliance |
AU-VIC |
This 20-minute course equips supervisors in Victorian councils with the knowledge to manage obligations under the Reportable Conduct Scheme. You’ll learn how to recognise and respond to reportable behaviours, handle staff disclosures, and support formal investigations. The program highlights your duty to act promptly and appropriately, model safe practices, and foster a culture of accountability that protects children, vulnerable people, and the integrity of council services. |
| ac-au-vic-emp-whs |
Occupational health and safety in Victoria - Employees |
ac-au-wa-emp-whs.jpg |
Compliance |
AU-VIC |
This 15-minute course helps council employees understand their responsibilities under Victoria’s workplace health and safety laws. You’ll learn how to identify common hazards, follow safe work procedures, and contribute to a culture of prevention. The program outlines employee rights, duties, and practical steps to reduce risk, ensuring you can play an active role in keeping yourself, your colleagues, and the community safe. |
| ac-au-vic-sup-whs |
Occupational health and safety in Victoria - Supervisors |
ac-au-wa-sup-whs.jpg |
Compliance |
AU-VIC |
This 20-minute course supports supervisors in Victorian councils to meet their responsibilities under workplace health and safety legislation. You’ll learn how to identify and control risks, ensure safe systems of work, and support staff in following WHS procedures. The program highlights your duty of care, reporting obligations, and the critical role you play in modelling safe behaviours and maintaining a safe and compliant workplace. |
| ac-au-wa-emp-eeo |
Equal Employment Opportunity in WA - Employees |
ac-au-wa-emp-eeo.jpg |
Compliance |
AU-WA |
This 15-minute course introduces council employees to their rights and responsibilities under Western Australia’s Equal Employment Opportunity (EEO) framework. You’ll learn how EEO laws protect against discrimination and harassment, the importance of treating colleagues fairly, and the steps to take if issues arise. The program is designed to build awareness, encourage respectful behaviour, and ensure compliance with WA’s workplace equality requirements. |
| ac-au-wa-sup-eeo |
Equal Employment Opportunity in WA - Supervisors |
ac-au-wa-sup-eeo.jpg |
Compliance |
AU-WA |
This 20-minute course equips supervisors in Western Australian councils with the knowledge and skills to meet their Equal Employment Opportunity (EEO) responsibilities. You’ll learn how to prevent discrimination and harassment, manage complaints effectively, and promote inclusive workplace practices. The program highlights your legal obligations, along with practical strategies to model respectful behaviour and create a fair, supportive, and compliant environment for your team |
| ac-au-wa-emp-dai |
Diversity, accessibility and inclusion in WA - Employees |
ac-au-wa-emp-dai.jpg |
Compliance |
AU-WA |
This 15-minute course helps council employees in Western Australia understand how to support a fair and inclusive workplace. You’ll learn about the principles of gender equality, the value of diversity, and practical ways to contribute to an inclusive culture. The program explores everyday behaviours, unconscious bias, and your role in preventing discrimination, ensuring you can help create a respectful and welcoming environment for all. |
| ac-au-wa-sup-dai |
Diversity, accessibility and inclusion in WA - Supervisors |
ac-au-wa-sup-dai.jpg |
Compliance |
AU-WA |
This 20-minute course supports supervisors in Western Australian councils to lead workplaces that champion equality, diversity, and inclusiveness. You’ll explore your obligations under state legislation, learn strategies to address bias and discrimination, and understand how to respond to staff concerns. The program emphasises your role in modelling inclusive behaviours, setting clear expectations, and building a team culture where every employee feels safe, valued, and respected. |
| ac-au-wa-emp-ic |
Integrity and conduct in the WA public sector - Employees |
ac-au-wa-emp-ic.jpg |
Compliance |
AU-WA |
This 15-minute course introduces council employees to the standards of integrity and conduct required in Western Australia’s public sector. You’ll learn about the WA Code of Conduct, how to identify and manage conflicts of interest, and the importance of acting with honesty, accountability, and transparency. The program provides practical guidance to help you make ethical decisions and contribute to a workplace built on trust and respect. |
| ac-au-wa-sup-ic |
Integrity and conduct in the WA public sector - Supervisors |
ac-au-wa-sup-ic.jpg |
Compliance |
AU-WA |
This 20-minute course supports supervisors in Western Australian councils to lead with integrity and uphold the highest standards of conduct. You’ll explore your obligations under the WA Code of Conduct, how to identify and manage conflicts of interest, and ways to promote transparent, ethical decision-making. The program highlights your role in modelling appropriate behaviour, addressing misconduct, and fostering a culture of trust and accountability across your team. |
| ac-au-wa-emp-rc |
Reportable Conduct in WA - Employees |
ac-au-wa-emp-rc.jpg |
Compliance |
AU-WA |
This 15-minute course introduces council employees to their responsibilities under Western Australia’s Reportable Conduct framework. You’ll learn how to recognise behaviours that may need to be reported, understand your role in raising concerns, and follow the correct processes to protect children and vulnerable people. The program emphasises accountability, transparency, and the importance of every employee’s role in maintaining safe and trustworthy council services. |
| ac-au-wa-sup-rc |
Reportable Conduct in WA - Supervisors |
ac-au-wa-sup-rc.jpg |
Compliance |
AU-WA |
This 20-minute course equips supervisors in Western Australian councils with the knowledge to manage obligations under the Reportable Conduct framework. You will learn how to recognise and respond to reportable behaviours, support staff in raising concerns, and handle disclosures appropriately. The program highlights your duty to act promptly, model safe practices, and ensure investigations are managed fairly, helping create a workplace that protects children, vulnerable people, and community trust. |
| ac-au-wa-emp-whs |
Workplace Health and Safety in WA - Employees |
ac-au-wa-emp-whs.jpg |
Compliance |
AU-WA |
This 15-minute course helps council employees understand their responsibilities under Western Australia’s workplace health and safety laws. You will learn how to identify hazards, follow safe work procedures, and contribute to a culture of prevention. The program outlines employee rights, duties, and practical steps to reduce risk, ensuring you play an active role in keeping yourself, your colleagues, and the community safe. |
| ac-au-wa-sup-whs |
Workplace Health and Safety in WA - Supervisors |
ac-au-wa-sup-whs.jpg |
Compliance |
AU-WA |
This 20-minute course supports supervisors in Western Australian councils to meet their responsibilities under workplace health and safety legislation. You will learn how to identify and control risks, ensure safe systems of work, and support staff in following WHS procedures. The program highlights your duty of care, reporting obligations, and the vital role you play in modelling safe behaviours and maintaining a safe and compliant workplace. |
| ac-au-au-pfa |
First Aid - HLTAID011 Provide First Aid |
ac-au-au-pfa.jpg |
Compliance |
AU-NSW, AU-VIC, AU-WA |
This nationally accredited 90-minute course (nominally part of the broader HLTAID011 unit) teaches participants core first aid skills, including CPR, casualty assessment, and basic emergency response. You’ll gain the knowledge and confidence to provide immediate first aid in workplace or community settings. On successful completion, learners receive a nationally recognised Statement of Attainment for HLTAID011 Provide First Aid, valid for three years |
| ac-au-au-res |
Resuscitation - HLTAID009 Provide Cardiopulmonary Resuscitation |
ac-au-au-res.jpg |
Compliance |
AU-NSW, AU-VIC, AU-WA |
This 40-minute course aligns with the nationally recognised VET unit HLTAID009 Provide Cardiopulmonary Resuscitation. You will acquire fundamental CPR skills including chest compressions, rescue breaths, and use of an AED—delivered in accordance with Australian Resuscitation Council (ARC) guidelines. Upon successful completion, you’ll receive a nationally recognised Statement of Attainment, valid for 12 months, with annual renewal advised by the ARC. |
| ac-au-au-tme |
Time Management Essentials |
ac-au-au-tme.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces practical techniques to help you make the most of your time at work. You will learn how to prioritise tasks, set realistic goals, and manage competing demands effectively. The program provides strategies for overcoming procrastination, dealing with interruptions, and improving personal productivity. By applying these tools, you can work more efficiently, reduce stress, and achieve better outcomes for yourself and your team. |
| ac-au-au-rcc |
Resolving conflict with colleagues |
ac-au-au-rcc.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course helps you build the confidence and skills to manage workplace disagreements in a constructive way. You will learn how to recognise the early signs of conflict, communicate effectively under pressure, and apply simple strategies to reach positive outcomes. The program focuses on practical techniques you can use with colleagues to reduce tension, improve relationships, and create a more collaborative and respectful workplace. |
| ac-au-au-bms |
The basics of managing stress |
ac-au-au-bms.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces simple, practical strategies to recognise and manage stress at work and in everyday life. You will learn how to identify common signs of stress, explore techniques such as time management, relaxation, and positive thinking, and develop healthier coping habits. The program provides useful tools to build resilience, improve wellbeing, and maintain focus, helping you stay balanced and effective in challenging situations. |
| ac-au-au-wcb |
Workplace communication basics |
ac-au-au-wcb.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces the foundations of effective workplace communication for council staff and professionals in any role. You will learn how to use clear and respectful language, listen actively, and adapt your communication style to different situations. The program also explores common barriers to communication and practical strategies to overcome them, helping you build stronger relationships, reduce misunderstandings, and contribute to a more collaborative workplac |
| ac-au-au-hpd |
How to protect your data |
ac-au-au-hpd.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces practical steps you can take to keep personal and workplace data safe. You will learn how to create strong passwords, recognise phishing attempts, and handle sensitive information responsibly. The program also covers safe use of email, mobile devices, and cloud services. By applying these practices, you can reduce risks, protect council and community information, and play an active role in maintaining cyber security. |
| ac-au-au-lei |
Leading with emotional intelligence |
ac-au-au-lei.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course explores how emotional intelligence can strengthen your leadership and team relationships. You will learn how to recognise and manage your own emotions, understand the feelings of others, and use empathy to guide decision-making and communication. The program provides practical strategies for building trust, handling difficult situations, and motivating staff, helping you create a more positive, resilient, and productive workplace culture. |
| ac-au-au-art |
How to attract and maintain talent |
ac-au-au-art.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces practical strategies for building and keeping a strong workforce. You will learn how to design appealing roles, create a positive employee experience, and develop career pathways that encourage retention. The program highlights the importance of workplace culture, recognition, and ongoing development, giving leaders the tools to attract the right people and maintain their commitment in today’s competitive employment market. |
| ac-au-au-ppa |
How to protect yourself against phishing attacks |
ac-au-au-ppa.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course helps you recognise and respond to phishing attempts that target personal and workplace information. You will learn how to identify suspicious emails, links, and messages, and the steps to take if you think you’ve been targeted. The program provides practical tips for safe online behaviour, helping you reduce risks, safeguard council systems, and protect sensitive data from cyber threats. |
| ac-au-au-osf |
Online security fundamentals |
ac-au-au-osf.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces the essential practices for staying safe online at work and at home. You will learn how to create and manage strong passwords, keep devices secure, and recognise common cyber threats. The program also covers safe browsing, secure use of cloud services, and protecting sensitive information. By applying these fundamentals, you can reduce risks and play an active role in maintaining digital security. |
| ac-au-au-cmf |
Change management fundamentals |
ac-au-au-cmf.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces the core principles of managing workplace change effectively. You will learn how change impacts people, why resistance occurs, and strategies for supporting staff through transitions. The program covers practical steps such as clear communication, building engagement, and maintaining momentum. By applying these fundamentals, you can help create smoother change processes that minimise disruption and strengthen commitment across your team or organisation. |
| ac-au-au-coi |
How to avoid conflicts of interest |
ac-au-au-coi.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course explains what conflicts of interest are and why they matter in council and public sector workplaces. You will learn how to recognise actual, perceived, and potential conflicts, and the steps you should take to disclose and manage them. The program provides practical examples and clear guidance to help you maintain integrity, make transparent decisions, and protect both your professional reputation and community trust. |
| ac-au-au-css |
Customer service skills |
ac-au-au-css.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces the key skills needed to deliver professional and friendly customer service in council and community settings. You will learn how to communicate clearly, listen actively, and respond to enquiries with patience and respect. The program also covers handling complaints, managing difficult situations, and creating positive experiences for customers. By applying these skills, you can build trust, strengthen relationships, and represent your organisation with confidence. |
| ac-au-au-hdc |
Handling difficult customer service scenarios |
ac-au-au-hdc.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course builds the skills and confidence to manage challenging interactions with customers in a professional way. You will learn how to stay calm under pressure, use de-escalation techniques, and respond with empathy while maintaining clear boundaries. The program provides practical strategies for resolving complaints, addressing aggressive behaviour, and protecting your own wellbeing, helping you create safer and more positive customer experiences. |
| ac-au-au-gps |
A step-by-step guide to problem solving |
ac-au-au-gps.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 30-minute course introduces a structured approach to solving workplace problems with confidence. You will learn how to define the issue clearly, gather and analyse information, generate possible solutions, and choose the best course of action. The program also covers how to put solutions into practice and review outcomes. By following these steps, you can improve decision-making, reduce mistakes, and achieve better results at work. |
| ac-au-au-gwi |
A guide to workplace integrity |
ac-au-au-gwi.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
What does it mean to have integrity, and how does it influence career growth and job satisfaction? This 30-minute course explores the benefits and challenges of maintaining integrity when making difficult workplace decisions. You will learn about the three forms of workplace integrity, see real-world examples, and apply four steps to align your values and actions. The program helps you build trust, respect, and credibility in your professional role. |
| ac-au-au-sms |
5 strategies for managing scope |
ac-au-au-sms.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 20-minute course introduces practical techniques for keeping projects on track by managing scope effectively. You will learn how to define clear objectives, set realistic boundaries, and communicate expectations with stakeholders. The program explores five proven strategies to prevent scope creep, manage changes, and maintain focus on agreed deliverables. By applying these approaches, you can deliver projects more efficiently and avoid unnecessary delays, costs, or risks |
| ac-au-au-dib |
Cultivating diversity, inclusion and belonging at work |
ac-au-au-dib.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 15-minute course explores how to create a workplace where everyone feels valued and supported. You will learn the difference between diversity, inclusion, and belonging, and why each is vital for a healthy culture. The program provides practical strategies to recognise bias, encourage respectful behaviour, and strengthen team relationships. By applying these practices, you can help build a workplace that is fair, collaborative, and welcoming for all. |
| ac-au-au-csf |
Customer service fundamentals |
ac-au-au-csf.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 15-minute course introduces the core skills needed to deliver great customer service in council and community settings. You will learn how to communicate clearly, listen actively, and respond to enquiries with patience and professionalism. The program also covers creating positive first impressions, managing expectations, and understanding customer needs. By applying these fundamentals, you can build stronger relationships and contribute to a positive customer experience. |
| ac-au-au-rpm |
Secrets to successful reporting for project management |
ac-au-au-rpm.jpg |
Professional Development |
AU-NSW, AU-VIC, AU-WA |
This 20-minute course explores how clear and accurate reporting can keep projects on track and stakeholders informed. You will learn what makes a good project report, how to present information in a clear and concise way, and how to tailor reports to different audiences. The program provides practical tips to highlight progress, flag risks, and support better decision-making, helping you deliver projects with confidence and accountability. |